FAQ

The recommended power is 1.25 W per cubic foot, which is usually enough for standard heating needs. Note: the quality of wall and window insulation is one of the factors that affects heat loss, creating variations in the power required to heat a room.

If needed, contact a specialist (in industrial or commercial buildings) who can calculate heat loss and optimize the required power, or use the Heating calculator on our website.

Technical specifications for each product are available on the product page.

Many of our products are available with a connection for a standard 120 V outlet. To make sure you have the right product, make sure the product code ends with the letters PW. Also, an icon is usually on the box.

Most Uniwatt products are compatible with wall thermostats, except for devices with a built-in thermostat. Connecting a wall thermostat to a device with a built-in thermostat could cause overheating, premature wear and breakage.

Since each situation is different, please contact Stelpro Customer Service at 1 844-783-5776 for information on your unit’s warranty.

Contact Technical Support at [email protected], or call us toll-free at 1 844-783-5776.

Yes, it is, if the unit is still under warranty.

Follow these cleaning steps:

1. Cut off the power at the circuit breaker/fuse before beginning.
2. Dust the unit using a soft rag.
3. Clean it with a damp rag and a non-abrasive dish soap.
4. If you use a cleaning product, always wipe it off as it could cause the unit to yellow.

Before cleaning, carefully read these warnings:

Never use chemical or abrasive cleaners as they can damage the unit’s finish.

If the unit is used in a very dusty location, use a vacuum brush to remove dust.

If needed, vacuum the inside of the unit.

Over time, cigarette smoke or insufficient wattage could cause a unit to yellow.

The best way to prevent this problem is by cleaning your unit regularly.

Stelpro doesn’t pay electrician fees.

Please contact Stelpro Customer Service at 1 844-783-5776 for information on replacement parts.

We recommend having Uniwatt products installed by an electrician, in accordance with national and regional electrical codes. To find the nearest electrician, please see our “Find an electrician” section.

Simply install your 120 V device on the wall and plug it into a standard 120 V residential outlet. Note that a dedicated electrical circuit may be necessary.

Lors de la mise en marche initiale de votre appareil, il est possible qu’une légère fumée se dégage de celui-ci. Ce phénomène est normal et cessera automatiquement après quelques minutes de fonctionnement de l’appareil.

We recommend having Stelpro products installed by an electrician, in accordance with the national and regional electrical codes. To find the nearest electrician, please see our “Find an electrician” section.

You can buy our products through our retailers’.

Unfortunately, no purchases can be made directly from the factory. You can purchase our products in many hardware stores.

You can obtain prices by consulting the product sheet of the device you’re interested in.

Please contact Stelpro Customer Service at 1 844-783-5776 to get a refund or exchange a product.

Even when operating normally, an electronic thermostat’s housing can become hot to the touch. This does not affect the thermostat’s efficiency or performance.

The thermostat does this when the unit’s thermal protection is activated.

To correct this issue, make sure your heating unit’s air vents are free of any obstruction (curtains, furniture, etc.).

Metal expands when the heat comes on and contracts when the temperature cools. This is what causes the clicking sounds. However, electronic thermostats greatly reduce these expansion/contraction noises.

If you feel that the sound is abnormal, please contact Technical Support at [email protected], or call us toll-free at 1 844-783-5776.

Metal expands when the heat comes on and contracts when the temperature cools, which causes clicking sounds. However, electronic thermostats greatly reduce these expansion/contraction noises.

If you feel that the sound is abnormal, please contact Technical Support at [email protected] or call us toll-free at 1 844-783-5776.