DATE OF STATEMENT: JANUARY 2017
This Privacy Statement is a legal agreement between you and Stelpro Design inc. (“Stelpro”) and applies to your use of the Stelpro’s MaestroTM Smart Thermostat (“Product”) and product software (“Software”, which includes the services furnished through the use of the Software), which may be used in connection with the Product.
BY ACCESSING AND USING THE SOFTWARE, YOU AGREE THAT YOU HAVE READ, AGREE WITH AND ACCEPT ALL OF THE TERMS AND CONDITIONS IN THIS PRIVACY STATEMENT, AND ANY REVISED OR RENEWED VERSIONS THEREOF, AS WILL BE PUBLISHED ON STELPRO’S WEBSITE. IN THE EVENT OF ANY ERROR, OMISSION OR OTHER DISCREPANCIES BETWEEN THIS PRIVACY STATEMENT AND ANY AMENDMENTS OR ADDENDUMS ACCOMPANYING THIS PRIVACY STATEMENT AND THE PRIVACY STATEMENT MADE AVAILABLE BY STELPRO ON ITS WEBSITE, THE TERMS OF THE LATTER SHALL PREVAIL. YOU MAY NOT MODIFY THIS PRIVACY STATEMENT BY MAKING ANY TYPED, HANDWRITTEN, OR ANY OTHER CHANGES TO IT FOR ANY PURPOSE.
YOU AGREE THAT YOU ARE THE END-USER OF THE SOFTWARE AND YOU REPRESENT THAT YOU ARE OF LEGAL AGE AND ARE AUTHORIZED TO ENTER INTO THIS PRIVACY STATEMENT ON BEHALF OF YOURSELF AND ANY PARTY TO WHOM YOU GRANT ACCESS TO THE SOFTWARE.
This Privacy Statement in intended to describe how Stelpro collect, use and disclose information.
For the purpose of this Privacy Statement, the term “Personal Information” refers to information about an identifiable individual and includes your name, your home address and phone number.
2. Use and disclosure of the information
Stelpro collects information such as your name, address, email and phone numbers when you register and access the Software and through the connectivity established between you and Stelpro. This information will allow Stelpro to contact you in case of need, to send you alert and reminders or to send you other informations that you may request.
Stelpro will also use your location to allow the Software to determine the nearest local weather information and to make available certain of the Product’s functions such as geo-fencing capabilities.
To enable the Product to function, Stelpro collects information on how and when you use the Software and Product and data that relates to the Product and Software, including without limiting the generality of the foregoing, indoor and outdoor temperatures, date and specific time of Product’s or Software’s events. By using some functions of the Software and Product, Stelpro, will collect from time to time, additional information including information about your heating, ventilation and air-conditioning system, the size of your house and various general household information. Stelpro may also aggregate information anonymously with information from other users to generate comparative data reports and anonymous databases for statistical purposes that will benefit the performance of the Product. Stelpro may also use the information in aggregate form, without reference to your Personal Information, to help Stelpro develop additional services that are likely to be of interest to its users.
Stelpro also collects information through its mobile application installed on your device, including for example survey responses, device information, IP addresses and data stored in cookie files.
Stelpro will use the collected information to provide the services and operate the system, improve our products and services, respond to your questions about our products or services, identify your request when placing an order or registering for warranty or for warranty service to complete that order or service registration and to provide you with information about other Stelpro’s products and promotions that may be of interest to you.
Stelpro will not disclose your Personal Information to third parties without your consent, unless this third party is a consultant or a representative of Stelpro for the Product or Software.
Stelpro may publically disclose, share and/or sell the information in aggregate form, without reference to your Personal Information, and reports and analyses based on such information to third parties, including utilities, service providers, suppliers, advertisers, merchants, consumer and market research companies and other organizations.
3. Updating your Personal Information
You can access your Personal Information through the Software and you can update such Personal Information via the Software or by contacting Stelpro’s Customer Service. Stelpro will update any changes to Personal Information when received. If Stelpro holds Personal Information about an individual which can be established by the individual to be inaccurate, incomplete or not up-to-date, Stelpro will take reasonable steps to correct it.
4. Opposition and withdrawal
Stelpro is committed in providing you with the right to oppose and withdraw your Personal Information.
You may oppose to the disclosure by Stelpro of your Personal Information to third parties at the time of collection or at any time thereafter. You may also withdraw your consent to the use or disclosure of your Personal Information for any identified purpose at any time but if you withdraw, you may not be able to use the Software and/or certain services and functions in relation with the Software.
If you would like to oppose or withdraw your Personal Information, please contact Stelpro’s Customer Service at [email protected], or by mail at Stelpro’s Costumer Service – Privacy, 1041 Parent Street, Saint-Bruno-de-Montarville, Province of Quebec, J3V 6L7. You should contact Stelpro’s Customer Service for more information regarding the implications of such opposition or withdrawal.
If you would like to access your Personal Information, or request that your Personal Information be modified, corrected or removed from our database, please contact Stelpro’s Customer Service at [email protected], or by mail at Stelpro’s Costumer Service – Privacy, 1041 Parent Street, Saint-Bruno-de-Montarville, Province of Quebec, J3V 6L7.
To protect your privacy and security, Stelpro will also take reasonable steps to verify your identity before granting access or making corrections. Stelpro will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify.
Where there is a cost for access to Personal Information, Stelpro will provide you with an estimate of the approximate cost. Upon receipt of the estimate, you must advise Stelpro if you wish to continue with the request. The request will be put on hold until such time as Stelpro receives confirmation to proceed with the request based on approval of the fees involved.
6. Usage and/or storage outside of Canada
Your Personal Information may be used or stored by Stelpro or our service providers in Canada or in the United States of America. Stelpro takes reasonable contractual or other measures to protect customer’s Personal Information while processed or handled by these service providers and our corporate affiliates which are responsible and liable if they misuse any Personal Information
Stelpro reserves the right to transfer your information in the event it sells or transfers all or a portion of its business or assets and Stelpro will take all reasonable steps to ensure that the privacy of your Personal Information will be preserved.
The Personal Information collected by Stelpro is kept in a secure environment and its employees are required to respect the privacy of your Personal Information.
Stelpro undertakes to maintain a high level of confidentiality of your Personal Information by integrating security technological innovations which help to ensure the security of your Personal Information.
Stelpro reserves the right to modify, add or remove portions of this Privacy Statement at any time and from time to time, acting in its sole discretion. If Stelpro decide to change this Privacy Statement, Stelpro will post those changes on its website (www.stelpro.com) or send a notification via electronic communication.